FAQs (Frequently Asked Questions)

Help us grow this area - (send us your questions).
Note: Dealers please use the FAQ under the Dealer menu (requires a dealer access account)

 

For questions on our FlipUpBill™ Surf Hats - see our separate FlipUpBill™ hat FAQ page, otherwise please select a category below:

 

  • General
    • What's the difference between SPF and UPF?
      • SPF stands for Sun Protection Factor. SPF tells you how much longer it will take for your skin to begin to redden with the product on than if your skin was unprotected.

        UPF stands for Ultraviolet (or UV) Protection Factor. It is the amount of ultraviolet radiation that a fabric blocks, hence UPF values are used for clothing ratings instead of SPF.

        UPF RATINGS and PROTECTION CATEGORIES

        UPF Rating Protection Category % UV Blocked
        UPF 15 - 24 Good 93.3 - 95.9
        UPF 25 - 39 Very Good 96.0 - 97.4
        UPF 40 and up   Excellent 97.5 or more
        UPF50+ Considered the Ultimate in UV Sun Protection

    • Where is Surf Munkey located?
      • We're based out of San Diego California. We sell our products direct through our online shop, but we expect to be expanding to more and more shops as we continue to grow. If you have a favorite shop you'd like to see carry our stuff, tell them to check us out.

    • Why is "munkey" mis-spelled with a "U"?
      • To go along with the U in the word 'surf' - it seemed to be a bit different and fun.

    • Can I get notified when you have new products or designs available?
      • Just contact us let us know you'd like to receive an email when we get new stuff in. It's also this easy to get off the notification list too, so don't worry about being stuck on some list forever.

    • Is Facebook the only place I can find out about your new releases?
      • No. You can also tap into Twitter, or if you'd like to receive an email, just contact us let us know you'd like to receive an email when we get new stuff in. It's also this easy to get off the notification list too, so don't worry about being stuck on some list forever.

    • Can I buy FlipUpBill™ hats in stores?
      • Yes, they are available in various shops all over the world. We are always looking to expand, so if you have a local shop that isn't carrying our stuff (you can check for the Surf Munkey™ tag or FlipUpBill™ tag on the inside of our hats), please request them to check us out. We'd love to see our hats in every shop we visit.

    • Which stores/shops carry your FlipUpBill™ hats?
      • Unfortunately we don't have visibility to this, because our shops sales are handled primarily through a distribution company. Your best bet is to contact your local shop and ask them if they carry our FlipUpBill™ hats, and if they don't, ask them to - you'll find the shops often require customers to first request a product before the shop will begin carrying the product.


  • Purchases/Shipping
    • Do I need a PayPal account to make a purchase online?
      • No, not at all. Sometimes folks get a little confused, as all credit card processing is done through PayPal, and the checkout pages are very PayPal oriented, but simply click the "Don't have a PayPal account" link and you can pay with your credit card just like you'd expect. We've provided an image below, since the link you want to click can be hard to find.



    • When I pay by eCheck, why does that delay my shipment 3-4 days?
      • Payments made using the eCheck method through PayPal, are delayed several days because PayPal requires the payment to clear before they will authorize us to ship the product. We are therefore not allowed to ship out any products until they are authorized. The option for us to generate our shipping label is even blocked, so we're unable even override this waiting period.

        Therefore, if you need your product quickly, we recommend you use one of the instant payment options (that means, using your credit card; using a balance amount in a PayPal account; or using PayPal's new "Bill Me Later" option). All of these 'instant payment' options will get your purchase sent out using our standard shipping schedule without any delays.

    • What is your standard shipping method and schedule (i.e. how quickly do you ship out my purchase?)?
      • Our standard shipping schedule is for any purchases completed before 12:00 noon (PST), to be shipped out within the next 1-2 business days. Please take into account holidays and weekends when making your purchase and planning for your delivery.

        Our standard shipping method (including our FREE domestic shipping) is via First Class U.S. Postal Service.

    • What is your return policy?
      • If you purchased your item through our print-on-demand designs shop, then please see Zazzle's return policy, as these items are owned, stocked, and shipped by Zazzle (that's also who you made your payment to).

        For items purchased directly from Surf Munkey (i.e. through this website) please refer to our Returns Policy page.

    • Do you ship internationally?
      • Yes - for consumer purchases, and to any destination that is supported by USPS. We do not generally sell larger resale quantities internationally, and prefer to send these to a domestic freight forwarder type of location.

    • How long do international shipments take to arrive?
      • Obviously it varies by location, but in general what we see is that shipments take anywhere from 2 to 4 weeks. We do, however, sometimes see an additional 1 to 2 week delay, so keep that in mind. This doesn't happen very often (like 1 package out of 100), but the mail delivery outside the U.S. can be a bit sluggish, so if your package doesn't arrive within the 3-4 week window, please give it a couple more weeks before contacting us.

    • Who pays for return shipping?
      • Surf Munkey will either credit the user's account or provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Surf Munkey representative to be defective. For all other cases, return shipping costs are the responsibility of the customer.

    • Who pays for shipping if my item is not deliverable?
      • If the issue was due to Surf Munkey incorrectly shipping the package or preparing the shipping label, we will either refund the full amount to the customer (including any shipping that was paid by the customer), or we will re-ship the package to the customer at our expense.

        In situations where the customer has entered an incorrect address, and the shipment ends up being returned to us, the customer will be required to pay for the shipment to be re-sent. If the customer instead requests a refund, the actual cost of shipping may be deducted from the amount refunded.

  • Products
    • FlipUpBill™ hats
    • Apparel
      • Why do you have "limited quantities" of the apparel in your shop?
        • The items we provide are very high quality, and we want to keep the focus of these items on the quality. If we do find a particular item sells really well, we will try to purchase more or larger quantities. In addition, our main focus is to provide new and different surf gear (our FlipUpBill™ hats being the initial products so far). We have other products in different stages of development, so we're hoping to expand on what we offer. In the meantime, being able to include some good quality designs on shirts, and at bargain prices, is fun and helps provide a little variety.

      • If the prints on the apparel are such good quality, then why are they at bargain prices?
        • It's because they are purchased in bulk. This is different than the logoware that is available in our Zazzle shop, which is produced one-at-a-time, when you order it.

      • What's your return policy?
      • What's the difference between the apparel on your website versus what's available in your Zazzle shop?
        • Please see our About Us page for details regarding the two separate shops.

    • Logoware (print-on-demand shop on Zazzle)
      • Why do I buy your printed apparel from a different company (Zazzle)?
        • For the printed apparel under the "Designs On..." section of our website, we only supply the graphics. In other words, for the print-on-demand items, we don't purchase or own the items our graphics get printed on. Instead, we team up with a company, such as Zazzle, basically under a licensing type of arrangement, and then the printed items are sold by and through them. We do manage our shop on Zazzle, so we can make our designs available on other products and can modify colors and so forth – so let us know if there's a design you like but can't find on a particular product.

      • What if I don't find what I'm looking for?
        • Please contact us and let us know what exactly you're looking for. Chances are we can satisfy your search, especially if it's something through our print-on-demand shop. There are many more styles of clothing beyond what we currently feature, and even other products, and the items you do see can be ordered in different styles and colors. So don't be shy, let us know what you're looking for.

      • What if I want some apparel in a different color?
        • You can change the color on the majority of the apparel in our print-on-demand shop yourself – simply select the item to see the detail page which has lots of options for changing the style, color, and even adding your own customizations. If you have trouble, please contact us, we plan to provide some simple how to docs and videos soon, so help us determine what things are confusing.

      • Can I get one of your prints on a different apparel item?
        • In our print-on-demand shop, the answer is "most likely". Simply contact us and let us know what exactly you're looking for and we'll see if we can add our designs to that particular item. In most cases, this is simple to do and can be made available for you to order on the site within 1 business day.
          For items in the Munkey Shop, we only have what you see displayed on the website, however you can let us know what you want to help us with our future orders.

      • Can I customize what I order since it's not printed until I actually order it?
        • Yes. Adding a name, for example, is a very popular customization, and there's no additional charge in most cases. In general, the time an extra charge shows up is on dark clothing when you add a design on a side of the shirt that doesn't currently have any design. Any additional charges show up as you're making the customization, so there are no surprises.

    • Accessories
      • Instructions for applying a window cling...
        • First, use scissors to round off the corners of your cling to remove any sharp points - this will help your cling last longer and help prevent it from coming off when, for example, you wash your car.
          1. Clean the surface before applying
          2. Once the surface is cleaned, spray a liberal amount of water or water-based glass cleaner.
          3. Peel the cling from backing, position it and apply the sticky side to the surface.
          4. Starting from the center, use a smooth edge (such as a credit card) and work your way towards the edges to remove water and/or excess air from between the cling and the surface.
          5. Lightly dab the area - making sure not so disturb the cling.
          Now just let it dry.

      • Instructions for applying an iron-on patch...
        • Set the iron on the "cotton" setting.
          1. Position the patch where you want it.
          2. Place the iron directly on the patch (i.e. don't put a towel or something in between the iron and the patch).
          3. Hold the iron in place without moving it for about 8 seconds.
          4. After 8 seconds, begin gently moving the iron around, so as not to move the patch, and put pressure to make sure the edges get stitched in. Do this for about a minute.
          5. Lift off the iron and inspect the edges of your patch (just look - don't touch, this will be very hot!) to make sure they're stitched to the fabric
          Now just let it cool.

  • Dealer / Reseller related
    • For any questions related to dealers (pricing, becoming a dealer, etc...), please see our publicly accessible Reseller page.

 

Last updated: Nov 22, 2015